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 FAQ
Frequently Asked Questions
 
Your vacation packages were definitely the way to take our auction to new heights. They added glamour, excitement and a good increase in profits. The European getaways and the golf trips were real winners and we have people anxious for the list of next year's auction items so they can start planning ahead.
 
Yvonne Morris
Maryknoll School, Hawaii
   
How else can my organization raise money?

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    Destinations of Excellence®
Round Trip Flight Certificates
AAdvantage® Miles
Perfect Places®


Why will working with Mitch-Stuart benefit my organization? Because we're well connected to the biggest names in the travel and hospitality industries and have been working with non profit organizations since 1994. We deliver customer service with a passion that borders on the fanatical. We take away the administrative hassles of running a non profit auction and guide you through the process from start to successful finish. Most important, we're flexible. Don't see what you want in our extensive catalog? Just ask. We recognize that our success is a direct reflection of your success. So we always go the extra mile to make sure you're happy.

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Destinations of Excellence

Does our organization have to pay for the travel packages before we offer them at our auction? Absolutely not. Your organization doesn't have to purchase the packages until your auction has taken place and you have the successful bids in hand.

Can our organization select air only or hotel only? Yes, Mitch-Stuart can custom create the trip of your choice, from destinations to the length of stay.

Are your travel packages for two? Most are, but you can choose the number of recipients for each trip.

Do you ship the certificates to us or to our recipients? The choice is yours. All certificates are shipped via Federal Express for a small fee.

How long does it take to receive our certificate order? 10 business days or less once payment has been received.

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Round Trip Flight Certificates

How can you use Flight Certificates? Flight Certificates can support many of your fundraising and promotional objectives—from major donor rewards to auction items to recognizing the performance of deserving volunteers or staff members.

Is there a minimum purchase? None—you can even order a single Flight Certificate.

Can our organization purchase First Class certificates? Flight Certificates can be purchased for Coach, Business or First Class travel and are valid for at least one year from the date of issue. Recipients decide where and when they want to use them. They'll earn frequent flyer miles too.

Are there restricted travel dates for airline travel? There are minimal blackout dates. Call us for the specifics.

Are there additional fees passengers must pay? Passengers are responsible for the airport taxes and security fees.

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AAdvantage® Miles

How do I sign up to purchase American Airlines AAdvantage® miles? Your application will be reviewed by American Airlines to ensure compatibility with the AAdvantage program. If approved, you will enter into a contractual agreement with American Airlines.

What happens after I complete the application to participate in the AAdvantage® Marketing Programs? You will receive an e-mail from American Airlines, which includes information for purchasing miles.

Do AAdvantage® miles purchased by my organization expire? AAdvantage® miles expire in 24 months after purchase. Once AAdvantage® miles are awarded to an individual AAdvantage® member's account, they will not expire provided the member has account activity in a rolling 18-month period.

What if some of my donors are not AAdvantage® members? How can AAdvantage® miles be awarded to them? There is no fee to become an AAdvantage® member. Anyone can become an AAdvantage® member simply by enrolling at www.aa.com/enroll.

How long will it take for AAdvantage® miles to be posted to a recipient's AAdvantage® account? Miles will be posted in approximately 72 hours.

How will a donor be notified when the AAdvantage® miles have been credited to his/her account? Miles awarded by your organization will be reported in members' activity detail, which members can review at www.aa.com.

Are international or non profit organizations required to pay the Federal Excise Tax? Yes.

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Perfect Places

How does Perfect Places work? Now businesses can offer our fabulous destination travel packages to their employees and customers for the benefit of a great cause – your organization! Employees will value the preferred travel rates and at the same time, they can help your organization's mission. Generate a new stream of revenue with this great cause-related marketing program.

Do you provide marketing tools for our non profit organization? We provide the presentation materials you will need to approach and engage corporate partners and other companies. We can supply a simple information sheet, a PowerPoint presentation, and a sample email or letter for your corporate partners to use to introduce the program to their employees and customers.

Are the trips transferable? Absolutely! Once the trip is purchased, it can be given to anyone the purchaser designates, or used as a wonderful gift.

Are there restrictions or black out dates? There are very few restricted dates of travel and all terms and conditions are listed on each trip. No hidden fees or limitations!

Do you offer Customer Support? Our travel experts will be happy to answer your questions, make recommendations, share advice and guide you through the process from start to finish.

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